At Tapobal Studio, we strive to ensure absolute satisfaction and bring you the highest quality artistic collectibles. Because our premium products are produced in highly restricted, limited edition runs, we enforce clear operational guidelines regarding cancellations and returns to maintain structural standards and protect our collectors. By placing an order on our website, you agree to the terms outlined below.
1. CANCELLATION POLICY
Before Dispatch -
* Prepaid Orders: You can request an order cancellation within 12 hours of placing the order, provided the shipment has not been processed or dispatched from our facility.
* To cancel, email us immediately at contact.tapobal@gmail.com or message us on our official WhatsApp/Instagram channels with your Order Number.
* A 5% payment gateway processing fee will be deducted from your refund, as payment aggregators do not credit transaction fees back to our studio.
* COD Not Available: Cash on Delivery (COD) is not available for order.
After Dispatch & In-Transit -
* Once your package is handed over to our courier partners and a tracking number is generated, the order cannot be canceled, redirected, or modified.
* If a cancellation is requested while a package is actively moving in transit, we will attempt to initiate a Return-to-Origin (RTO) with the courier. No refund will be issued until the package safely arrives back at our studio and passes an inspection.
* Refusal of Delivery: If a prepaid package is intentionally rejected or refused at your doorstep during a valid delivery attempt, it will be processed under this in-transit cancellation clause.
2. Return, Replacement & Final Sale Criteria
* Artistic Policy & Final Sale: Because our statues and figures are premium, highly limited artistic creations, all sales are final. Tapobal Studio does not accept returns, exchanges, or refund requests due to change-of-mind, aesthetic preference, or buyer's remorse. We encourage you to carefully review all studio concept art, dimensions, and product descriptions before securing your order.
* Exceptions for Damage/Defects: We offer a replacement or refund only if the product delivered is physically damaged during transit, has missing components, or suffers from a core manufacturing defect.
* 48-Hour Reporting Window: Any valid structural defect or transit damage must be reported to our customer support channels within 48 hours of successful delivery. Requests made after 48 hours will not be entertained.
3. MANDATORY UNBOXING VIDEO REQUIREMENT
* To qualify for a replacement, store credit, or refund due to transit damage or defects, the customer MUST provide a continuous, unedited, clear unboxing video.
* The Footage Criteria: The video must capture the package's untouched outer shipping label, the structural breaking of the box seals, and the physical removal of the item from its foam casing in a single, uninterrupted shot.
* Zero Exceptions: Any footage that is cut, edited, stitched, or filmed after the outer packaging seals have been broken will completely void your claim. Claims submitted without a valid unboxing video will not be entertained under any circumstances.
4. Refund & Replacement Timeline
* Replacement First: Upon verifying your claim and receiving the damaged item back at our studio, a replacement unit will be issued and shipped to you.
* Refund as Fallback: If a replacement unit for your limited-edition piece is entirely out of stock, a refund of the product value (minus original transit costs) will be initiated.
* Approved refunds will be credited back to your original payment method within 5–7 working days, depending on your banking institution's processing cycles.